Are you a detail-oriented, people-first professional looking to grow in a fast-paced, mission-driven environment? A fast-growing industrial water solutions company is seeking a Customer Service Representative to play a key role in supporting sales growth and delivering exceptional customer experiences.

In this remote role, based in the Greater Houston area, you'll be the crucial link between customers, the sales team, and operations. Your responsiveness, organization, and communication skills will directly support the company’s expansion in the engineered products space, particularly within the water and wastewater sector.

What Makes This Role Stand Out:

You'll play a vital role in a growing company, managing customer relationships and ensuring order accuracy in a complex, technical environment. This is a great opportunity to sharpen your skills in ERP/CRM tools, improve order processes, and provide creative solutions to evolving customer needs.

This role is fully remote, but candidates should be based in the Greater Houston area for occasional in-person collaboration.

As part of a rapidly expanding company, you’ll have the opportunity to grow into senior customer service, inside sales, or account management roles. This company invests in its people and actively promotes from within.

This position offers a competitive salary of $40,000 plus option for bonus and commission, along with a full benefits package including 401(k), HSA, medical, dental, and vision coverage.

You’ll work in a collaborative, responsive, and high-integrity team environment. Leadership is approachable, feedback-driven, and values team members who bring ideas forward and take initiative.

This company, though newly established, is backed by institutional investors and led by experienced industry executives. It’s built on a strong foundation of innovation, operational excellence, and long-term market need.

What You’ll Do:

• Communicate regularly with customers, manufacturers' reps, and the sales team about order statuses and shipments
• Collaborate with the operations team to ensure timely order fulfillment
• Escalate customer issues to senior team members to resolve concerns quickly and professionally
• Use ERP/CRM tools to manage and track customer orders and data
• Identify process improvement opportunities and support continuous improvement initiatives

You’d be part of a new, fast-growing industrial startup backed by strong investors — so there’s room to learn and grow.

It’s a hybrid of customer service, inside sales, and operations coordination, not a repetitive support job.

You’d work closely with senior leaders and could grow into sales operations, account management, or project coordination roles over time.

What You Bring:

• Experience with customer service and order management, preferably using tools like NetSuite, Salesforce, or similar ERP/CRM platforms
• Background in manufacturing or engineered products customer service
• High attention to detail and a process-driven mindset
• Strong written and verbal communication skills
• Self-starter with creative problem-solving abilities
• Comfortable with change and able to adapt in a fast-paced environment
• Eagerness to contribute to a growing team and exceed expectations